Customer Support

With over 40 years of experience keeping clinics running efficiently and safely, you can be assured that the IBA service team is there to support you when you need help.

Key Benefits

  • 24/7 Service Accessibility
  • Three service teams and service partners around the globe
  • Instant access to your qualified service team
  • Online Support Portal
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Support when YOU need it

Your easy access to to 24/7 Global Support

IBA Dosimetry Support Portal

Your free user access to online support whenever and wherever you are!

The Support Portal provides instant access to:

  • Software downloads and updates, software registrations
  • User manuals, technical notes
  • White papers
  • Training videos and more

Customers can manage the list of IBA equipment delivered to the clinic, view service reports and information related to warranty and contract expiration.

Unique 24/7 Customer Support Hotline
Free for contract customers. Contact your IBA service organization for more information and availabilty.

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Your Contact Details for Global Support

Clinically experienced, factory-trained and certified medical physicists & engineers.
Easy access to your IBA Dosimetry Service teams:

USA, Canada, Latin America
Phone: +1-901-386-2242
Mail: USService@iba-group.com

Europe, Middle East, Africa
Phone: +49-9128 607-38
Mail: Service@iba-group.com

Asia / Pacific
Phone: +86 10 8080 9107
Mail: ServiceAPAC@iba-group.com

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We are proud to provide the highest level of treatment quality and safety to all our patients. Prior to each patient treatment, an intensive quality assurance is performed with Dolphin. This is our basis to achieve the highest QA standards today and in the future.

Mathias Dierl

Head of Medical Physicists / Klinikum Bayreuth, Germany

Images and Videos

  • IBA Customer Support Portal - Register now
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  • IBA Customer Support Portal - A CAREprogram Initiative
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